Cancellation Policy & Exclusions

At Sure-Fix.shop, your satisfaction matters. If you change your mind, you may cancel your plan within 14 days of purchase for a full refund.

• Cancellation Period:
  You have 14 days from the date of purchase to cancel your service plan and request a full refund.
• After 14 Days:
  If your cancellation request is made after the 14-day window but within 28 days, we may issue a partial refund at our discretion.
  After 28 days, refunds or cancellations are not available.
• How to Cancel:
  Please contact our support team using the details below. We'll process your cancellation and refund promptly.

📞 0800 055 4969
📧 info@sure-fix.shop

• Refund Method:
  All refunds will be returned to your original payment method.

🔒 Prohibited Use & Plan Exclusions

To ensure fair use and protect our service integrity, we do not cover the following under any plan:

• Pre-existing damage or faults present before plan activation
• Damage caused by misuse, neglect, or tampering
• Repairs or services unrelated to normal appliance function
• Any illegal or fraudulent use of our platform or services
• Appliances that have not been used as per manufacturer’s guidelines

Important: If any of the above applies, your plan may be voided, and no refund or support will be offered.